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Shipping Policy

Shipping Policy

Effective Date: 5/12/2015
Based in: Las Vegas, NV, USA
Currently shipping within North America only

1. Processing Time

All of our products are handmade in small batches.
Please allow 3–7 business days for processing before your order ships.
You will receive a shipping confirmation email with tracking details once your order is on its way.

2. Shipping Methods & Rates

We offer standard and expedited shipping options through trusted carriers like USPS, UPS, or FedEx.
Shipping rates are calculated at checkout based on your location and selected service.
Free shipping may be available on qualifying orders and during select promotions.

3. Summer Shipping Notice

Due to high desert temperatures in Las Vegas, we take extra precautions to ensure your wax-based products (such as candles) arrive safely.

During the summer months (June–September), all wax-based products will only be shipped on Mondays to reduce the chance of melting during transit.
If Monday is a public holiday, your order will ship on Tuesday.
Orders placed later in the week (Thursday–Sunday) may be held for shipping the following Monday.

We highly recommend tracking your package closely and retrieving it promptly upon delivery to avoid exposure to heat.

4. Delivery Times

Standard delivery: 3–7 business days (after shipping)
Expedited delivery: 1–3 business days
Delivery timelines may vary depending on your location and the carrier’s service.

5. Delivery Issues & Responsibility

House of Hemera is not responsible for packages delayed due to carrier issues, weather, or customs.
We are not liable for stolen or lost parcels once marked as “delivered” by the carrier.
Please make sure your shipping address is correct when placing your order. We are not responsible for packages sent to the wrong address.

6. Currently Not Shipping Internationally

We currently only ship within North America.
We hope to offer international shipping in the future as we grow—stay tuned!

7. Questions?

If you have any questions about your order or shipping, please email us at contact@houseofhemera.com. We’re happy to help!