Privacy Policy

Privacy Policy

Effective Date: 5/12/2025

At House of Hemera, your privacy matters. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from www.houseofhemera.com (the “Site”). As a small, women-owned, and values-driven brand, we believe in transparency and treating your information with care—just like we do with our candles.

1. What We Collect and Why

When you shop with us or browse our store, we collect certain types of personal information to make your experience smooth, secure, and enjoyable.

a. Device Information

Examples collected:

  • Web browser version
  • IP address
  • Time zone
  • Cookie data
  • Pages or products viewed
  • Search terms
  • How you interact with the Site

Purpose:

  • To load the Site properly for your device
  • To better understand how visitors navigate and use the Site (so we can improve it)

How we collect it:
Automatically through cookies, log files, tags, and analytics tools

b. Order Information

Examples collected:

  • Name
  • Billing and shipping address
  • Payment details (including credit card or PayPal info)
  • Email address
  • Phone number

Purpose:

  • To process your order and payments
  • To ship your purchase
  • To send order updates and confirmations
  • To detect and prevent fraud
  • To provide product updates or offers (if you opted in)

How we collect it:
Directly from you when you place an order

c. Customer Support Information

Purpose:

  • To offer assistance when you contact us
  • To resolve any issues with your order or experience

How we collect it:
Directly from you

2. Minors

Our site is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe your child has shared personal information with us, please contact us at contact@houseofhemera.com, and we’ll delete it promptly.

3. Sharing Personal Information

We only share your data when absolutely necessary to run our store and fulfill your orders. For example:

  • Shopify powers our store. You can read their privacy policy here: Shopify Privacy Policy
  • We may disclose personal info to comply with legal requirements or to protect our rights
  • Data may be shared with advertising or analytics partners (see “Behavioral Advertising” below)

We never sell your personal information.

4. Behavioral Advertising & Analytics

We may use your info to provide targeted ads or recommendations, based on what you’ve browsed or purchased. For example:

  • Google Analytics helps us understand how customers interact with our Site
  • Learn more: Google Privacy Policy
  • Opt-out: Google Analytics Opt-Out
  • We may share limited usage or purchase data with partners like Facebook or Instagram for personalized advertising
  • This info may be collected via cookies or similar tools, depending on your consent

To opt out of targeted ads:

5. Using Your Personal Information

We use your personal info to:

  • Offer and deliver our products
  • Process payments and fulfill orders
  • Keep you in the loop about new releases and special offers (if you’ve subscribed)

6. GDPR – European Residents

If you’re in the EEA, you have rights under the General Data Protection Regulation (GDPR). These include:

  • Access to your personal data
  • Correction or deletion of your data
  • Porting your data to another service
  • Objecting to or restricting data use

We process your info based on:

  • Your consent
  • Contractual necessity (e.g., to fulfill an order)
  • Legal compliance
  • Legitimate interests

Transfers outside the EU: Shopify may store and process data in the U.S. or Canada. Learn more: Shopify GDPR Info

7. CCPA – California Residents

Under the California Consumer Privacy Act, you can:

  • Request access to your personal info
  • Ask for it to be corrected, updated, or deleted
  • Request to opt out of data sharing (we do not sell your data)

To make any request, contact us at contact@houseofhemera.com. You may also appoint an authorized agent to act on your behalf.

8. Cookies

Cookies help us make your experience smoother and more personalized. Some are necessary for the Site to function, while others support analytics and marketing.

Examples of cookies we use:

  • _secure_session_id, _shopify_y, _shopify_s (analytics and login)
  • cart, checkout_token, storefront_digest (cart and checkout flow)

Managing cookies:
Most browsers accept cookies by default, but you can change your preferences in your browser settings. Learn more at www.allaboutcookies.org

Blocking cookies may limit some functionality on our Site.

9. Do Not Track

There is no standard interpretation of “Do Not Track” signals. At this time, our Site does not respond to DNT signals from browsers.

10. Changes to This Policy

We may update this policy from time to time to reflect new practices or legal requirements. The latest version will always be posted here with the effective date.

11. Contact Us

If you have any questions, concerns, or would like to exercise your rights, feel free to reach out:

Email: contact@houseofhemera.com
We’re happy to help.